Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By continuing to use our services, you acknowledge that you have read and understood how we collect, store, and use cookies in accordance with Australian privacy legislation and industry best practices for online gaming operators.
1. What Are Cookies
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. These files contain information that helps us provide you with a personalized gaming experience, maintain your session security, and improve our services. Cookies serve various functions, from remembering your login preferences to analyzing how you interact with our pokies and casino games.
We also use similar technologies such as web beacons, pixel tags, and local storage objects that work alongside cookies to enhance your gaming experience. These technologies help us understand player behavior, optimize game performance, and ensure compliance with Australian gaming regulations.
2. Types of Cookies We Use
Our platform utilizes several categories of cookies, each serving specific purposes to enhance your online gaming experience:
- Essential Cookies: These are necessary for basic website functionality, including maintaining your gaming session, processing deposits and withdrawals, and ensuring secure access to your player account.
- Performance Cookies: These collect anonymous information about how you use our site, including which games you play most frequently and any error messages you encounter.
- Functional Cookies: These remember your preferences such as preferred game themes, betting limits, language settings, and responsible gaming controls.
- Targeting Cookies: These are used to deliver personalized gaming content and promotional offers that match your playing preferences and behavior patterns.
- Analytics Cookies: These help us understand player engagement, game popularity, and website traffic patterns to improve our services.
3. Purpose and Legal Basis
We use cookies for legitimate business purposes related to operating a licensed online gaming platform in Australia. Our primary purposes include ensuring platform security, preventing fraud, maintaining responsible gaming measures, and complying with regulatory requirements under Australian gaming laws.
The legal basis for our cookie usage includes contractual necessity for providing gaming services, legitimate interests in improving user experience and platform security, and compliance with legal obligations under Australian privacy and gaming legislation. We also rely on your explicit consent for non-essential cookies that enhance your gaming experience through personalized content and promotional offers.
4. Session and Persistent Cookies
We employ both session and persistent cookies to maintain optimal platform performance. Session cookies are temporary and are automatically deleted when you close your browser or end your gaming session. These cookies are essential for maintaining your login status, tracking your game progress, and ensuring secure transactions during your active session.
Persistent cookies remain on your device for a predetermined period or until you manually delete them. These cookies remember your preferences between visits, maintain your responsible gaming settings, and help us recognize returning players. Persistent cookies enable features such as auto-login, saved payment methods, and personalized game recommendations based on your playing history.
5. Third-Party Cookies
Our platform may include third-party cookies from trusted service providers who assist us in delivering comprehensive gaming services. These partners include payment processors, game providers, customer support systems, and analytics services that help us maintain a world-class gaming environment.
Third-party cookies are subject to the respective privacy policies of these external providers. We carefully select partners who comply with Australian privacy standards and gaming regulations. These cookies may track your interactions across different websites to provide integrated services such as secure payment processing, live chat support, and personalized gaming content from our software partners.
6. Managing Your Cookie Preferences
You have several options for controlling how cookies are used on your device. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies may impact your ability to access certain features of our gaming platform.
- Browser Settings: Access your browser's privacy or security settings to manage cookie preferences, delete existing cookies, or block specific types of cookies.
- Account Dashboard: Log into your player account to customize cookie preferences related to marketing communications, game recommendations, and promotional offers.
- Opt-out Tools: Use industry-standard opt-out mechanisms for advertising cookies and cross-site tracking technologies.
- Privacy Controls: Enable browser features such as "Do Not Track" signals, though please note that our response to these signals may be limited by gaming regulatory requirements.
7. Browser-Specific Instructions
Different browsers offer various methods for managing cookies. Here are instructions for popular browsers used by our players:
- Google Chrome: Click the three-dot menu, select "Settings," navigate to "Privacy and security," then "Cookies and other site data" to customize your preferences.
- Mozilla Firefox: Access "Options" or "Preferences," select "Privacy & Security," then scroll to "Cookies and Site Data" to modify settings.
- Safari: Go to "Safari" menu, select "Preferences," click "Privacy" tab, then choose your cookie handling preferences.
- Microsoft Edge: Click the three-dot menu, select "Settings," choose "Privacy, search, and services," then scroll to "Cookies and site permissions."
- Mobile Browsers: Access settings through your mobile browser's menu system, typically found under "Privacy" or "Site settings" options.
8. Updates and Contact Information
We regularly review and update our Cookie Policy to reflect changes in technology, gaming regulations, and business practices. Any material changes will be communicated through our website notifications, email updates to registered players, or through your account dashboard. We recommend reviewing this policy periodically to stay informed about our cookie practices.
This policy was last updated to ensure compliance with current Australian privacy legislation and gaming industry standards. If you have questions about our cookie usage, wish to exercise your privacy rights, or need assistance with cookie management, please contact our customer support team through your account dashboard or our dedicated privacy support channels.
For specific inquiries about data processing activities or to submit privacy-related requests, our privacy team is available to assist you in accordance with Australian privacy law requirements and our commitment to responsible gaming practices.